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How to set up your business profile and loyalty card design

Setting up your profile in Fenlora is quick and user-friendly. The interface is intuitive, and you’ll see help icons (?) next to most buttons to explain what each setting does. If your visuals are ready, you can usually complete the full setup in about 20 minutes.

Your business profile setup includes these steps:

  • Card design
  • Info fields (information shown on the back of the card)
  • Locations (adding branches)
  • Promotions (launching your first campaigns)
  • Membership form (what guests fill in when installing the card)
  • Distribution (QR code / link, and tracking sources)
  • Settings (general and security settings)

1. Design

To make your card look professional and match your brand, prepare these visuals in advance:

  • Round logo (icon) — 87×87 px
  • Logo with brand name — 480×150 px
  • Background image (loyalty card cover design) — 960×369 px
On the Design tab:

  1. Upload your Logo (480×150) using the Upload button.
  2. Upload the Push icon (87×87) using Upload.
  3. In Background, choose a ready background or upload your own (960×369).
  4. Adjust Colors (e.g., fill color, text value color, text title color) to match your brand style.
  5. Click Save when finished.
Tip: Always check the preview on the phone mockup on the right to make sure everything looks clean and readable

2. Info fields

The Info fields tab controls the content shown on the back side of the loyalty card (for example: Instagram, menu link, address, phone number).

To add a new info field:

  1. Go to Info fields.
  2. Click Create.
  3. In the New field window:
  • Select the Type (for example, Text).
  • Enter the Name (field title).
  • Fill in the Field value (the text or link guests will see).
Click Create to save the new field.

3. Locations

The Locations tab lets you add your retail outlets/branches. If you add locations, customers who are nearby can receive a push notification that you set for that location (based on your configuration).

To add a location:

  1. Go to Locations and click Locations.
  2. Fill in the fields on the right panel:
  • Name
  • Description
  • Notification Text (the message that may be shown to nearby users)
  • Address (select the correct address)
  • Latitude / Longitude (auto-filled or editable, depending on the map)
  1. Enable or disable Notifications enabled (toggle).
  2. Click Create to save the location.

4. Promotions

On the Promotions tab, you can see the list of promotions that are active on your loyalty card.
To create a new promotion, click Create — this will take you to the promotion creation window (Promotion creating).

5. Membership form

The Membership form is the questionnaire guests fill out when they install your loyalty card.

On this screen you can:

  • Add a new field by clicking Create
  • Organize the form fields (reorder them) or remove them using the menu on the right side of each field
To add a new form field:

  1. Go to Membership form.
  2. Click Create.
  3. In the New field window, choose the Type (for example, Email).
  4. Click Save.

6. Distribution

The Distribution tab controls how you share your loyalty card (via link or QR code) and lets you track where installs come from.

Copy the card link
To copy your card link, click the Copy icon next to the link.

Download the card QR code
  • Click the three dots icon in the Actions column.
  • Select QR code.

Create a new distribution method (QR code or link)

To create a new card distribution method:

  1. Click Create.
  2. Fill in all required fields in the New method window (for example: method name and tracking fields such as source/channel/campaign).
  3. Click Create to save.
This is useful when you want separate links/QR codes for different channels (Instagram, in-store, delivery bags, ads, etc.) and want to track which source performs best.

7. Settings

In Settings, you’ll find general and security-related options for your loyalty card.

On this screen:

  1. Review the available security settings.
  2. Toggle the switches to the desired settings.
  3. Click Save to apply changes.