How to Deposit or Withdraw Points for a Specific Customer

In Fenlora, you can manually deposit or withdraw points for an individual customer directly from the CRM. This is useful for customer support cases, compensation, or special one-time rewards.

First, locate the customer in the CRM.

You can find a customer by:

• Card number (recommended)
• Phone number
• Username

We explain all search methods in detail in this article:
👉 How to find a customer in the CRM (add link)

In the Card number column, find the customer’s card number (for example, 209497).

Next to the card number, click the three dots (⋯).

This will open the list of available actions for this loyalty card.
Select Changing the balance.

To withdraw points, follow the same steps:

1. Click Changing the balance
2. Select Withdraw points
3. Enter the number of points to withdraw (for example, 100)
4. Click Confirm

What happens next?

• The customer receives a push notification about the balance change
• The loyalty card balance is reduced accordingly
• For example, if the customer had 100 points, the balance will become 0 points

Depositing and withdrawing points is a powerful manual tool.
Anyone with access to your Fenlora account can:

• Change customer balances
• Manipulate points and stamps
• Potentially receive products for free