Automate loyalty programs for your café, coffee house or restaurant
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Loyalty Programs: Types and Which One Fits Your Business?
Launching a cashback promotion in Fenlora is fully automated and takes around 10 minutes. Simply follow the steps in order. If you get confused at any point, click the "?" icon next to the field to read the explanation.
Step-by-step guide: How to launch a “Cashback” loyalty program
1. In the left menu, go to Promotions > Create promotion
2. Enter a promotion name — e.g., Cashback
3. Select the card template the promotion will apply to.
The card template is the digital loyalty card your customers install.
4. Choose the distribution method
(or check Do not take into account the methods of distribution).
5. In the Loyalty program field, select Bonuses.
6. In Promotion type, select Cashback.
7. Set the target audience.
To make it available for everyone, choose All clients.
8. Set the validity period to Indefinitely.
9. Click Continue.
2. Enter a promotion name — e.g., Cashback
3. Select the card template the promotion will apply to.
The card template is the digital loyalty card your customers install.
4. Choose the distribution method
(or check Do not take into account the methods of distribution).
5. In the Loyalty program field, select Bonuses.
6. In Promotion type, select Cashback.
7. Set the target audience.
To make it available for everyone, choose All clients.
8. Set the validity period to Indefinitely.
9. Click Continue.
Setting up promotion conditions
10. Working hours
If you want the promotion to be active only during specific hours, set them manually.
If not, select Always.
11. Promotional items
Choose which products the promotion applies to.
If you want it to work for all products, check All catalog.
12. Cashback percentage
Example: 2%
13. Bonus expiration period
Example: 365 days (1 year).
If you want the promotion to be active only during specific hours, set them manually.
If not, select Always.
11. Promotional items
Choose which products the promotion applies to.
If you want it to work for all products, check All catalog.
12. Cashback percentage
Example: 2%
13. Bonus expiration period
Example: 365 days (1 year).
Creating Cashback Levels (Multi-Level Cashback System)
A multi-level cashback system motivates customers to spend more and return more often.
14. Click + Add under Cashback levels.
15. Set the cashback rate for the new level — e.g., 5%.
16. Select the period — e.g., 180 days.
17. Enter the required spending amount — e.g., $500.
18. Click Save ➡ Example:
If a customer spends $500 within 180 days, their cashback increases from 2% to 5%.
You can repeat these steps to add additional levels — for example, 7% cashback if a customer spends $1,500 within 365 days.
14. Click + Add under Cashback levels.
15. Set the cashback rate for the new level — e.g., 5%.
16. Select the period — e.g., 180 days.
17. Enter the required spending amount — e.g., $500.
18. Click Save ➡ Example:
If a customer spends $500 within 180 days, their cashback increases from 2% to 5%.
You can repeat these steps to add additional levels — for example, 7% cashback if a customer spends $1,500 within 365 days.
Saving and launching the promotion
19. After completing all settings, click Save.
20. A confirmation window will appear. Click Start a promotion to launch it.
20. A confirmation window will appear. Click Start a promotion to launch it.
Managing active promotions
Go to Active promotions.
Here you can:
Here you can:
- View all running promotions
- Filter promotions by status: Created, Started, Paused, Ended
- Click the three dots (…) to:
- View
- Pause
- Copy
- Archive
Your cashback promotion is now successfully launched — congratulations!