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FENLORA LOYALTY END-USER LICENSE AGREEMENT (CLOVER)
Last Updated: February 19, 2026
This End-User License Agreement (“Agreement”) is between the business or individual accepting this Agreement (“you” or “Merchant”) and Fenlora LLC (“Fenlora,” “Developer,” “App Provider,” “we,” “us,” or “our”). This Agreement is solely between you and Fenlora and governs your use of Fenlora’s software application published for the Clover platform, including any associated services, updates, and documentation (collectively, the “App”). Review this Agreement completely.
By clicking “Accept” (or by downloading, installing, copying, accessing, or using the App), you agree to be bound by this Agreement. If you do not agree, click “Decline” and do not download, install, copy, access, or use the App.
By clicking “Accept” (or by downloading, installing, copying, accessing, or using the App), you agree to be bound by this Agreement. If you do not agree, click “Decline” and do not download, install, copy, access, or use the App.
1. THE APP
1.1 Functionality. The App provides loyalty program functionality for Merchants using Clover POS, which may include (depending on configuration and permissions): customer enrollment, issuance of digital loyalty cards (including Apple Wallet/Google Wallet passes), tracking qualifying purchases/visits, calculating and granting loyalty rewards (points/stamps/cashback as configured by Merchant), processing reward redemptions, fraud-prevention controls, and Merchant reporting/analytics related to loyalty activity.
1.2 License Grant; Restrictions. Subject to this Agreement, Fenlora grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during the Term to use the App solely for your internal business purposes. You will not distribute, lease, rent, host, sublicense, transfer, sell, export, modify, reverse engineer, decompile, disassemble, copy, benchmark, create derivative works from, or attempt to derive the source code for the App, except to the extent such restriction is prohibited by applicable law.
This license does not grant you any rights to Fenlora’s (or any third party’s) trademarks, service marks, logos, trade dress, or other intellectual property unless provided with the App. Fenlora reserves all rights not expressly granted to you.
1.3 Updates; Maintenance; Dependencies. The App may update automatically from time-to-time. You may be required to accept updates to continue using the App. Fenlora may perform maintenance, which may cause interruptions or delays. Fenlora may stop supporting older versions. You are responsible for obtaining and maintaining all equipment and services needed to access and use the App (including Internet connectivity) and for maintaining compatibility with Clover platform requirements.
1.4 Clover Relationship / No Clover Liability. The App is a third-party application. Unless Clover is the developer of a particular application, Clover is not a party to the app agreement between you and the developer and Clover is not responsible for third-party apps. You agree that Clover has no liability for the App (except for apps where Clover is the developer). This Agreement does not create any obligations for Clover. (See Clover App Market terms for additional platform terms.)
1.2 License Grant; Restrictions. Subject to this Agreement, Fenlora grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during the Term to use the App solely for your internal business purposes. You will not distribute, lease, rent, host, sublicense, transfer, sell, export, modify, reverse engineer, decompile, disassemble, copy, benchmark, create derivative works from, or attempt to derive the source code for the App, except to the extent such restriction is prohibited by applicable law.
This license does not grant you any rights to Fenlora’s (or any third party’s) trademarks, service marks, logos, trade dress, or other intellectual property unless provided with the App. Fenlora reserves all rights not expressly granted to you.
1.3 Updates; Maintenance; Dependencies. The App may update automatically from time-to-time. You may be required to accept updates to continue using the App. Fenlora may perform maintenance, which may cause interruptions or delays. Fenlora may stop supporting older versions. You are responsible for obtaining and maintaining all equipment and services needed to access and use the App (including Internet connectivity) and for maintaining compatibility with Clover platform requirements.
1.4 Clover Relationship / No Clover Liability. The App is a third-party application. Unless Clover is the developer of a particular application, Clover is not a party to the app agreement between you and the developer and Clover is not responsible for third-party apps. You agree that Clover has no liability for the App (except for apps where Clover is the developer). This Agreement does not create any obligations for Clover. (See Clover App Market terms for additional platform terms.)
2. FEES; BILLING; TAXES
2.1 Fees. The App may be offered for free or for a recurring fee, as shown in the App’s Clover App Market listing or within your subscription selection (“Fees”). If Fees apply, you authorize applicable billing through the Clover App Market and/or other payment method made available to you at sign-up.
2.2 Taxes. You are responsible for payment of all sales, use, excise, VAT, or similar taxes (excluding taxes based on Fenlora’s net income) imposed by any federal, state, or local authority in connection with your purchase or use of the App.
2.3 Billing Disputes. You must notify Fenlora of any billing errors within 120 days of the date the error appears, after which you release Fenlora from liability for losses resulting from such errors, to the extent permitted by law.
2.2 Taxes. You are responsible for payment of all sales, use, excise, VAT, or similar taxes (excluding taxes based on Fenlora’s net income) imposed by any federal, state, or local authority in connection with your purchase or use of the App.
2.3 Billing Disputes. You must notify Fenlora of any billing errors within 120 days of the date the error appears, after which you release Fenlora from liability for losses resulting from such errors, to the extent permitted by law.
3. TERM
This Agreement begins when you accept or otherwise download, install, access, or use the App and continues until terminated (“Term”). If the App is billed on a subscription basis, the subscription typically renews according to the billing period you select unless cancelled/uninstalled in accordance with the applicable billing rules.
4. SUSPENSION AND TERMINATION
4.1 By Fenlora. Fenlora may suspend or terminate your use of the App promptly if: (a) you violate this Agreement; (b) Fenlora reasonably believes your use may damage Fenlora’s reputation or intellectual property; (c) Fenlora’s agreements with third parties required to provide the App are suspended/terminated; (d) you exceed normal and reasonable usage; (e) you experience a bankruptcy/insolvency event; or (f) you use the App for fraudulent, illegal, unauthorized purposes or willful misconduct.
4.2 By You. You may terminate this Agreement at any time by uninstalling the App and/or providing notice to Fenlora. Termination is effective as of the end of the then-current billing period (unless otherwise stated in the billing terms applicable to your subscription). Fees already paid are non-refundable for the current billing period unless required by law or expressly stated otherwise.
4.3 Effect of Termination. Upon termination, your license ends and you must stop using the App. Sections that by their nature should survive will survive (including confidentiality, risk allocation, and other provisions).
4.2 By You. You may terminate this Agreement at any time by uninstalling the App and/or providing notice to Fenlora. Termination is effective as of the end of the then-current billing period (unless otherwise stated in the billing terms applicable to your subscription). Fees already paid are non-refundable for the current billing period unless required by law or expressly stated otherwise.
4.3 Effect of Termination. Upon termination, your license ends and you must stop using the App. Sections that by their nature should survive will survive (including confidentiality, risk allocation, and other provisions).
5. CONFIDENTIALITY, DATA, AND IDEAS
5.1 Confidentiality. Neither party will disclose the other party’s non-public business information, including terms of this Agreement, technical specifications, customer lists, or operational/strategic/financial information (“Confidential Information”), except as permitted below. Confidential Information does not include information that is public through no fault of the recipient, lawfully possessed before disclosure, independently developed, or rightfully received from a third party without duty of confidentiality. Each party will maintain reasonable safeguards to protect the other party’s Confidential Information.
5.2 Permitted Disclosures. A party may disclose Confidential Information to its directors, officers, employees, contractors, and representatives who need to know it to perform obligations, and as required by subpoena, court order, or applicable law.
5.3 Data; Privacy Policy. Fenlora may use data processed through the App to provide the Services, support, security, fraud prevention, and product improvement, and may use data in aggregated and anonymized form where permitted by law. Information Fenlora collects about you or your customers/consumers is subject to Fenlora’s App privacy policy: https://fenlora.com/fenlora-loyalty-for-clover-privacy-policy (or a successor URL) (“Privacy Policy”).
5.4 Merchant Responsibilities. You represent and warrant that you have all necessary rights, notices, and lawful bases to provide or make available any Merchant Data and personal information processed through the App, and that your use of the App complies with applicable laws (including privacy and consumer protection laws). You are responsible for the accuracy, quality, and legality of Merchant Data.
5.5 Feedback. You may provide suggestions, comments, or ideas about the App (“Ideas”). You agree Ideas are not Confidential Information, are provided without restriction, and Fenlora may use them without obligation to compensate you.
5.2 Permitted Disclosures. A party may disclose Confidential Information to its directors, officers, employees, contractors, and representatives who need to know it to perform obligations, and as required by subpoena, court order, or applicable law.
5.3 Data; Privacy Policy. Fenlora may use data processed through the App to provide the Services, support, security, fraud prevention, and product improvement, and may use data in aggregated and anonymized form where permitted by law. Information Fenlora collects about you or your customers/consumers is subject to Fenlora’s App privacy policy: https://fenlora.com/fenlora-loyalty-for-clover-privacy-policy (or a successor URL) (“Privacy Policy”).
5.4 Merchant Responsibilities. You represent and warrant that you have all necessary rights, notices, and lawful bases to provide or make available any Merchant Data and personal information processed through the App, and that your use of the App complies with applicable laws (including privacy and consumer protection laws). You are responsible for the accuracy, quality, and legality of Merchant Data.
5.5 Feedback. You may provide suggestions, comments, or ideas about the App (“Ideas”). You agree Ideas are not Confidential Information, are provided without restriction, and Fenlora may use them without obligation to compensate you.
6. ACCOUNT; SECURITY
6.1 Account. You may be required to register for an account with Fenlora to use certain features. You will provide accurate information and keep it current.
6.2 Security. You are responsible for maintaining safeguards to prevent unauthorized access to your account and systems. You must promptly notify Fenlora of any security breach involving your account or the App. You are responsible for unauthorized access or use arising through your systems or credentials.
6.3 Backups. You are responsible for backing up and maintaining the accuracy and completeness of your data and content.
6.2 Security. You are responsible for maintaining safeguards to prevent unauthorized access to your account and systems. You must promptly notify Fenlora of any security breach involving your account or the App. You are responsible for unauthorized access or use arising through your systems or credentials.
6.3 Backups. You are responsible for backing up and maintaining the accuracy and completeness of your data and content.
7. RISK ALLOCATION
7.1 Disclaimer. THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, FENLORA DISCLAIMS ALL WARRANTIES (EXPRESS OR IMPLIED), INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SECURITY, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION.
7.2 Indemnity by Merchant. You will indemnify, defend, and hold harmless Fenlora, its directors, officers, employees, agents, subsidiaries, and affiliates from third-party claims, damages, costs, and expenses (including reasonable attorneys’ fees) arising from (a) your use or misuse of the App, (b) your breach of this Agreement, or (c) your violation of applicable laws.
7.3 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FENLORA WILL NOT BE LIABLE FOR LOST PROFITS, LOST REVENUES, LOST BUSINESS OPPORTUNITIES, OR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
7.4 Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FENLORA’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE APP WILL NOT EXCEED THE FEES PAID BY YOU TO FENLORA (OR THROUGH CLOVER BILLING FOR THE APP) FOR THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
7.2 Indemnity by Merchant. You will indemnify, defend, and hold harmless Fenlora, its directors, officers, employees, agents, subsidiaries, and affiliates from third-party claims, damages, costs, and expenses (including reasonable attorneys’ fees) arising from (a) your use or misuse of the App, (b) your breach of this Agreement, or (c) your violation of applicable laws.
7.3 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FENLORA WILL NOT BE LIABLE FOR LOST PROFITS, LOST REVENUES, LOST BUSINESS OPPORTUNITIES, OR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
7.4 Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FENLORA’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE APP WILL NOT EXCEED THE FEES PAID BY YOU TO FENLORA (OR THROUGH CLOVER BILLING FOR THE APP) FOR THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
8. COMMUNICATIONS
You authorize Fenlora to communicate with you electronically or otherwise using the contact information you provide (including via email, phone, text, in-app notifications, or account messaging). You are responsible for any carrier or communications fees charged by your provider.
9. COMPLIANCE WITH PRIVACY LAWS (SERVICE PROVIDER COMMITMENTS)
9.1 Processing on behalf of Merchant. To the extent applicable, Fenlora will process Merchant Data and personal information as a service provider/processor on behalf of Merchant and not “sell” such personal information (as defined by applicable privacy laws).
9.2 No independent commercial use of Clover-derived data. Fenlora will not use Merchant Data or personal information for Fenlora’s own cross-context behavioral advertising, data brokering, or other independent commercial purposes inconsistent with applicable privacy laws.
9.3 Data minimization. Fenlora will limit collection, use, retention, and disclosure to what is reasonably necessary and proportionate to provide the Services or for compatible operational purposes (e.g., security and fraud prevention), as permitted by law.
9.2 No independent commercial use of Clover-derived data. Fenlora will not use Merchant Data or personal information for Fenlora’s own cross-context behavioral advertising, data brokering, or other independent commercial purposes inconsistent with applicable privacy laws.
9.3 Data minimization. Fenlora will limit collection, use, retention, and disclosure to what is reasonably necessary and proportionate to provide the Services or for compatible operational purposes (e.g., security and fraud prevention), as permitted by law.
10. DATA SUBJECT REQUESTS (ASSISTANCE)
10.1 Cooperation. Fenlora will reasonably cooperate with Merchant to help Merchant respond to applicable data subject requests, taking into account Fenlora’s role and the information available to Fenlora.
10.2 Redirection. If Fenlora receives a request directly from Merchant’s customer/data subject regarding rights under privacy laws, Fenlora may redirect the requester to Merchant. Merchant remains responsible for responding to such requests. Fenlora will assist Merchant upon reasonable request where feasible.
10.3 Notices. Fenlora will notify Merchant if Fenlora receives any complaint or communication directly relating to privacy-law compliance in connection with the Services, where required.
10.2 Redirection. If Fenlora receives a request directly from Merchant’s customer/data subject regarding rights under privacy laws, Fenlora may redirect the requester to Merchant. Merchant remains responsible for responding to such requests. Fenlora will assist Merchant upon reasonable request where feasible.
10.3 Notices. Fenlora will notify Merchant if Fenlora receives any complaint or communication directly relating to privacy-law compliance in connection with the Services, where required.
11. GENERAL
11.1 Authority. You represent you have authority to enter into this Agreement on behalf of your business.
11.2 Changes. Fenlora may modify this Agreement from time to time and will provide notice (e.g., in-app, email, or by updating the “Last Updated” date). Continued use after changes means acceptance. If you do not agree, stop using and uninstall the App.
11.3 Compliance with Laws. Each party will comply with laws applicable to its performance under this Agreement. You will not use the App to access, store, or transmit unlawful, infringing, malicious, or offensive materials, or to engage in fraud or unauthorized activity.
11.4 Governing Law; Venue. This Agreement is governed by the laws of the State of New Hampshire, USA, without regard to conflict-of-laws rules. The state and federal courts located in Hillsborough County, New Hampshire will have exclusive jurisdiction and venue for any dispute arising out of or relating to this Agreement, and each party waives any objection to such jurisdiction or venue. EACH PARTY WAIVES THE RIGHT TO A TRIAL BY JURY to the extent permitted by law.
11.5 Entire Agreement; Severability; No Waiver. This is the entire agreement between the parties regarding the App and supersedes prior agreements on the same subject. If any provision is unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver.
11.6 Assignment. You may not assign this Agreement without Fenlora’s prior written consent. Fenlora may assign this Agreement without notice to you in connection with a corporate transaction or otherwise.
11.7 Contact. You may contact Fenlora at:
Fenlora LLC
20 Trafalgar Sq. Ste. 485, Nashua, NH 03063-1985
Email: privacy@fenlora.com
Support: support@fenlora.com
Phone: +1 (603) 802-7710
11.2 Changes. Fenlora may modify this Agreement from time to time and will provide notice (e.g., in-app, email, or by updating the “Last Updated” date). Continued use after changes means acceptance. If you do not agree, stop using and uninstall the App.
11.3 Compliance with Laws. Each party will comply with laws applicable to its performance under this Agreement. You will not use the App to access, store, or transmit unlawful, infringing, malicious, or offensive materials, or to engage in fraud or unauthorized activity.
11.4 Governing Law; Venue. This Agreement is governed by the laws of the State of New Hampshire, USA, without regard to conflict-of-laws rules. The state and federal courts located in Hillsborough County, New Hampshire will have exclusive jurisdiction and venue for any dispute arising out of or relating to this Agreement, and each party waives any objection to such jurisdiction or venue. EACH PARTY WAIVES THE RIGHT TO A TRIAL BY JURY to the extent permitted by law.
11.5 Entire Agreement; Severability; No Waiver. This is the entire agreement between the parties regarding the App and supersedes prior agreements on the same subject. If any provision is unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver.
11.6 Assignment. You may not assign this Agreement without Fenlora’s prior written consent. Fenlora may assign this Agreement without notice to you in connection with a corporate transaction or otherwise.
11.7 Contact. You may contact Fenlora at:
Fenlora LLC
20 Trafalgar Sq. Ste. 485, Nashua, NH 03063-1985
Email: privacy@fenlora.com
Support: support@fenlora.com
Phone: +1 (603) 802-7710